FREE WORLDWIDE DELIVERY

Terms & Conditions

Please read these terms and conditions carefully before ordering any Products from our website www.le-contour.com (hereinafter referred to as "the Site"). You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions. You should keep a copy of these Terms and Conditions for reference.

DEFINITIONS

References to "we", "us" or "our" are references to M-Insight Limited, incorporated in Hong Kong with Company Registration No 1999843, trading as www.le-contour.com and its subsidiaries, associates and officers, unless otherwise stated.

In these Terms and Conditions:

  • "Account" means the account that you will need to register for on the Site if you would like to submit an Order on the Site;
  • "Acknowledgement" means our acknowledgement of your Order by email;
  • "Business Day" means a day which is neither (i) a Saturday or Sunday, nor (ii) a public holiday anywhere in Hong Kong;
  • "Breach of Duty" means the breach of any (i) obligation arising from the express or implied terms of a contract to take reasonable care or exercise reasonable skill in the performance of the contract or (ii) common law duty to take reasonable care or exercise reasonable skill (but not any stricter duty).
  • "Confirmation of Order" means our email to you, in which we accept your Order in accordance with clause stated under Contract Formation;
  • "Liability" means liability in or for breach of contract, Breach of Duty, misrepresentation, restitution or any other cause of action whatsoever relating to or arising under or in connection with these Terms and Conditions, including, without limitation, liability expressly provided for under these Terms and Conditions or arising by reason of the invalidity or unenforceability of any term of these Terms and Conditions;
  • "Order" means the order submitted by you to the Site to purchase a Product from us;
  • "Contract" means your Order of a Product or Products in accordance with these Terms and Conditions which we accept in accordance with clause specified in Contract Formation section;
  • "Customer" means individual who places an Order on the Site;
  • "You" means the Customer who places an Order; To place an order with the Site you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.
  • references to "clauses" are to clauses of these Terms and Conditions;
  • headings are for ease of reference only and shall not affect the interpretation or construction of the Terms and Conditions;
  • words imparting the singular shall include the plural and vice versa. Words imparting a gender shall include every gender and references to persons shall include an individual, company, corporation, firm or partnership;
  • references to "includes" or "including" or like words or expressions shall mean without limitation.

CONTRACT FORMATION

When making an Order, you must follow the instructions on the Site as to how to make your Order and for making changes to your prospective Order before you submit it to the Site.

Irrespective of any previous price you have seen or heard, once you select a Product that you wish to Order, you will then be shown or told (on the Site) the total charges that you must pay, including any applicable charges stated in the breakdown of the total charges. Unless otherwise stipulated on the Site, all charges are in USD currency. 

You shall pay for the Product in full at the time of ordering by supplying us with your credit or debit card details from a credit or debit card company acceptable to us or by Paypal, which we require in order to process your Order.  In any event we shall not be bound to supply before we have received cleared funds in full. Depending on the results of a credit check we reserve the right not to offer certain forms of payment and to refer you to our other forms of payment. 

If you are asked for details of a payment card, you must be fully entitled to use that card or account. You undertake and warrant that all details you provide to us for the purpose of purchasing the Product from us will be correct, that the credit or debit card, or account or other payment method which you use is your own and that there are sufficient funds or credit facilities to cover the cost of the Product. We reserve the right to obtain validation of your payment details before providing you with the Product.

When you submit an Order to the Site, you agree that you do so subject to these Terms and Conditions current at the date you submit your Order. You are responsible for reviewing the latest Terms and Conditions each time you submit your Order.

Your Order remains valid as an offer until we issue our Confirmation of Order or, if earlier, when we receive your notice revoking your Order.

We shall not be obliged to supply the Product to you until we have sent you the Confirmation of Order. Expressly stating that we accept your order, an email, letter, fax or other Acknowledgement of your Order by us is purely for information purposes and does not constitute the Confirmation of Order. In that Acknowledgement, we may give you an Order reference number and details of the Product you have ordered. We may in our discretion refuse to accept an Order from you for any reason, including unavailability of supplies or we may offer you an alternative Product (in which case we may require you to re-submit your Order first).

A Contract shall be formed and we shall be legally bound to supply the Product to you when we accept your Order. Acceptance shall take place when we expressly accept your Order by email to you, in the form of a document called a "Confirmation of Order" stating that we are accepting your Order. Our Confirmation of Order shall be deemed to come into effect when it has been despatched by us. Until the time when we accept your Order, we reserve the right to refuse to process your Order and you reserve the right to cancel your Order. If we or you have cancelled your Order before we have accepted it, then we will promptly refund any payment already made by you or your credit or debit card company to us for the order of the Product.

If you discover that you have made a mistake with your Order after you have submitted it to the Site, please contact service@le-contour.com immediately. However, there is no guarantee that we can amend your Order in accordance with your latest instructions.

We try very hard to ensure that the price given to you is accurate, but the price of your Order will need to be validated by us as part of our acceptance procedure. If the price for the Order changes before we accept your Order, we will contact you and ask you to confirm that you wish to proceed at the amended price.

A Contract will relate only to those Products whose dispatch we have confirmed in the Confirmation of Order. We will not be obliged to supply any other Products which may have been part of your Order until we have sent a Confirmation of Order in relation to those Products.

You must only submit to us or the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes.

DELIVERY

We aim to deliver the Product to you at the place of delivery requested by you in your Order.

We aim to deliver within the time indicated by us at the time of your Order (and updated in the Confirmation of Order) but we cannot promise an exact date when you submit your Order or at the Confirmation of Order. We always aim to deliver within seven working days from the date of any Order which we accept but we cannot guarantee any firm delivery dates.

We shall aim to let you know if we expect that we are unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

On delivery of the Product, you are required to sign for delivery, unless you grant us 'authority to leave' pursuant to clause below. You agree to inspect the Product for any obvious faults, defects or damage within three business days upon receiving the Product. You need to keep receipt of the delivered Product in case of future discussions with us about it.

You may grant us an 'authority to leave' when placing your Order. If you do, you understand and agree that this authority to leave gives us and/or our selected couriers permission to leave the Order in question unattended by the front door – or, where applicable, at the reception or concierge's desk – of the delivery address without obtaining a signature confirming delivery at the delivery location. In such circumstances, you understand and agree that by granting us authority to leave, we and our couriers are released of all responsibility and liability for the Orders delivered and left unattended, and that this responsibility and liability transfer to you on delivery.

Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.

We deliver in our standard packaging. Any special packaging requested by you is subject to additional charges.

Unless otherwise specified, all risk in the Product shall pass to you upon delivery, except that, where delivery is delayed due to a breach of your obligations under a Contract, risk shall pass at the date when delivery would have occurred but for your breach. From the time when risk passes to you, we will not be liable for loss or destruction of the Product.

You must take care when opening the Product so as not to damage it, particularly when using any sharp instruments.

You shall ensure that you are ready for safe receipt of the Product without undue delay and at any time reasonably specified by us.

If you are not available to take delivery or collection, we may leave a card giving you instructions on either re- delivery or collection from the carrier.

If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within two weeks of our first attempt to deliver the Product to you) accept delivery or collect the Product from the carrier, then we may (without affecting any other right or remedy available to us) do either or both of the following:

charge you for our reasonable storage fee and other costs reasonably incurred by us; or no longer make the Product available for delivery or collection and notify you that we are immediately cancelling the applicable Contract, in which case we will refund to you or your credit or debit card company as applicable any money already paid to us under the applicable Contract, less our reasonable administration charges (including delivery cost for attempting to deliver and then returning the Product, and any storage fees as provided for in clause stated above).

It is your responsibility to ensure that the Products are sufficient and suitable for your purposes and meet your individual requirements. We do not warrant that the Products will meet your individual requirements. You acknowledge that the Products are standard and not made bespoke to fit any particular requirements that you may have.

Handling of duty fees: Please note that you may incur GST, customs charges and duties charged by your respective country’s Customs Service once the parcel reaches its destination port and must be paid by the recipient directly to the Customs Service or its authorized service provider. The Site is not responsible for and will not reimburse any of these charge and duties.

Customs charges and duties are the responsibility of the Customer and will not be refunded by the Site. 

CANCELLATION

We may cancel a Contract if the Product is not available for any reason. We will notify you if this is the case and return any payment that you have made.

We will usually refund any money received from you using the same method originally used by you to pay for the Product.

Cancellation by Customer (Non-Faulty Product)

If you wish to cancel your order please contact us by emailing to service@le-contour.com. No cancellation fees apply. Once an order has been dispatched it may not be cancelled and the item must instead be returned to the company in resalable conditions (Please contact us with the above email address for further instructions). 

The refund will only be processed once the Product is received in resalable conditions in its original packaging.  Also, the cost of return postage is the responsibility of the Customer.

Faulty Products

We warrant that:

  • the Product will be delivered undamaged in the quantities ordered; and
  • the Product will conform with the manufacturer's latest published instructions as set out on the Site or in our Product material at the time of your Order.
  • The Product is intended to be used strictly in accordance with the manufacturer's latest published instructions as set out on the Site or as on the Product itself. It is your responsibility to ensure that you use the Product strictly in accordance with those instructions.
  • Before delivery, we may make minor adjustments to material, colour, weight, measurements, design and other features to the extent that they are reasonable.
  • We try very hard to deliver Products in excellent condition. However, if you tell us that the Product is faulty, you agree to keep the Product in its current condition available for us (or our agent) to inspect within a reasonable time.

In order to provide you with any remedies for a faulty Product, we may need your assistance and prompt provision of certain information regarding the Product, including:

  • you specifying with reasonable detail the way in which it is alleged that the Product is damaged or defective; and
  • you providing us with the delivery note number and such other information as we reasonably require.
  • If you would like us to repair, replace or provide a refund for the Product where it did conform to the applicable Contract, and we find that the Product has:
  • been misused, abused or subjected to neglect, improper or inadequate care, carelessness, damage or abnormal conditions; or
  • been involved in any accident or damage caused by an incorrect attempt at modification or repair; or
  • been dealt with or used contrary to our or the manufacturer's instructions for the Product; or
  • deteriorated through normal wear and tear, After delivery by us, we may at our discretion decide not to repair, replace or refund you for the Product and/or we may require you to pay all reasonable carriage costs and servicing costs at our current standard fees and costs and charge this to your credit or debit card, or the payment details that you provided to us when you made your Order, and, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.

RETURNS POLICY

It is a shared responsibility for customer to notify Le Contour at service@le-contour.com within three days upon receiving the goods when the following circumstances occurred:

GOODS RECEIVED IN DAMAGED CONDITIONS OR WRONG ITEMS:

Customer must include clear pictures of damaged or wrongly delivered items to Le Contour via above stated email address.  We will then investigate and reply within 48 hours on working days.  Once the dispute is agreeable between customer and Le Contour, the replacement shipment will take 7 to 9 business days.  

Please take note that there will be no free return of goods under these circumstances:

EXCHANGE OF SIZING:

Customer must inform Le Contour the new size request. We will take 48 hours to check on stock availability. In the event the requested size is not available, you may exchange with another item or receive a refund once goods returned in re-sellable condition with its original product tag.

As Le Contour provides detailed size chart information for size selection, hence it will be customer’s responsibility to pay for return postage to our China warehouse. The return parcel needs to be accompanied with tracking number and must arrive in Le Contour’s China warehouse within ten business days after an agreement has been agreed between customer and Le Contour. Customer to notify Le Contour of the tracking number so that we can perform receiving identification before we could process any refund or exchange.

CHANGE OF MIND:

Customer will not be eligible for a full refund under this circumstance.  To process this, the customer will need to go through the returns process as stated above.  The final refund amount is equal to purchase price minus the costs of handling/delivering the goods to the customer.

We urge our customer to make an informed purchase decision before buying at Le Contour.   

Feel free to contact us if you need any assistance before your purchase.

LIMITATION OF LIABILITY

This clause prevails over all other clauses and sets forth our entire Liability, and your sole and exclusive remedies, for:

  • the performance, non-performance, purported performance or delay in performance of these Terms and Conditions or a Contract or the Site (or any part of it or them); or otherwise in relation to these Terms and Conditions or the entering into or performance of these Terms and Conditions.
  • Nothing in these Terms and Conditions shall exclude or limit: our Liability for (i) fraud; (ii) any breach of the obligations implied by law; or (iii) any other Liability which cannot be excluded or limited by applicable law; or your statutory rights as a consumer.
  • In performing any obligation under these Terms and Conditions, our only duty is to exercise reasonable care and skill.
  • We do not warrant and we exclude all Liability in respect of the accuracy, completeness, fitness for purpose or legality of any information accessed using the Site; and we exclude all Liability of any kind for the transmission or the reception of or the failure to transmit or to receive any material of whatever nature; and you should not rely on any information accessed using the Site to make a purchasing decision – you should make your own enquiries before forming your own opinion and taking any action based on any such information.
  • We do not accept and hereby exclude any Liability for Breach of Duty other than any such Liability arising pursuant to the provisions of these Terms and Conditions.

We shall have no Liability for:

  • loss of revenue;
  • loss of actual or anticipated profits;
  • loss of contracts;
  • loss of the use of money;
  • loss of anticipated savings;
  • loss of business;
  • loss of operation time;
  • loss of opportunity;
  • loss of goodwill;
  • loss of reputation;
  • loss of, damage to or corruption of data; or any indirect or consequential loss;
  • and such Liability is excluded whether it is foreseeable, known, foreseen or otherwise. For the avoidance of doubt, these clauses apply whether such losses are direct, indirect, consequential or otherwise.

COMPLAINTS MANAGEMENT

We shall perform our obligations under these Terms and Conditions with reasonable skills and care.

We place great value on our customer satisfaction. You may contact us at any via our email contact specified in the above Terms and Conditions. We will attempt to address your concerns as soon as reasonably possible and will contact you on receipt of any relevant enquiry or complaint.

In the event of a complaint it will help us if you can describe the object of your complaint as accurately as possible and, where applicable, send us copies of the Order or at least the order number that we assign you in the Acknowledgement or Confirmation of Order along with the pictures of the Product. Should you not have received any reaction from us within five Business Days, please make further enquiries. In rare cases your emails may be caught up in our spam filters or not reach us, or correspondence that we send to you may otherwise not have reached you.

DATA PROTECTION

Please refer to our Privacy Policy (available at www.le-contour.com/privacy-policy), which forms part of these Terms and Conditions.

FORCE MAJEUR

We shall not be liable to you for any breach, hindrance or delay in the performance of a Contract attributable to any cause beyond our reasonable control, including without limitation any natural disaster and unavoidable incident, actions of third parties (including without limitation hackers, suppliers, governments, quasi-governmental, supra-national or local authorities), insurrection, riot, civil commotion, war, hostilities, warlike operations, national emergencies, terrorism, piracy, arrests, restraints or detainments of any competent authority, strikes or combinations or lock-out of workmen, epidemic, fire, explosion, storm, flood, drought, weather conditions, earthquake, natural disaster, accident, mechanical breakdown, third party software, failure or problems with public utility supplies (including electrical, telecoms or Internet failure), shortage of or inability to obtain supplies, materials, equipment or transportation ("Event of Force Majeure"), regardless of whether the circumstances in question could have been foreseen.

Either you or we may terminate a Contract forthwith by written notice to the other in the event that the Event of Force Majeure lasts for a period of two Business Days or more, in which event neither you nor we shall be liable to the other by reason of such termination (other than for the refund of a Product already paid for by you and not delivered).

If we have contracted to provide identical or similar Products to more than one Customer and are prevented from fully meeting our obligations to you by reason of an Event of Force Majeure, we may decide at our absolute discretion which contracts we will perform and to what extent.

NOTICES

Serving notice under a Contract shall be in writing.  It is to be served by email addressed to the relevant party at the address or email address of the relevant party last known to the other.

Notice given by email shall be deemed to have been served when the email has been proved to be received by the recipient's server. In proving such service it shall be sufficient to prove that the email was properly addressed.

INTELLECTUAL PROPERTY

We reserved the rights of the intellectual property in all the content provided to you on the Site.  It is also protected by the intellectual property laws and treaties around the world. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content on this Site nor may you utilise such content in any business or commercial enterprise.

GENERAL

Your Order records and these Terms and Conditions will be kept by us for five years after confirmation of order has taken place. However, we advise you to print and keep a copy of these Terms and Conditions, your Order, the Acknowledgement and the Confirmation of Order.

No failure or delay by us or you in exercising any right under these Terms and Conditions or a Contract shall operate as a waiver of such right or extend to or affect any other or subsequent event or impair any rights or remedies in respect of it or in any way modify or diminish our or your rights under these Terms and Conditions or a Contract.

If any clause in these Terms and Conditions or a Contract shall become or shall be declared by any court of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall in no way affect any other clause or part of any clause, all of which shall remain in full force and effect, so long as these Terms and Conditions or a Contract shall be capable of continuing in effect without the unenforceable term.

You shall not assign, transfer, novate, charge, sub-contract, create any trust over or deal in any other manner with these Terms and Conditions or a Contract or all or any of your rights or obligations under these Terms and Conditions or a Contract.

Nothing in these Terms and Conditions or a Contract shall create or be deemed to create a partnership, an agency or a relationship of employer and employee between you and us.

No person who is not a party to these Terms and Conditions or a Contract shall acquire any rights under it or be entitled to benefit from any of its terms even if that person has relied on any such term or has indicated to any party to these Terms and Conditions or that Contract its assent to any such term.

These Terms and Conditions and a Contract (and all non-contractual obligations arising out of or connected to them) shall be governed and construed in accordance with the laws of Hong Kong. Both we and you hereby submit to the non-exclusive jurisdiction of the courts of Hong Kong. All dealings, correspondence and contacts between us shall be made or conducted in the English language.

AMENDMENT TO THE GENERAL BUSINESS TERMS AND CONDITIONS

We reserve the rights to amend these Terms and Conditions at any time. All amendments to these Terms and Conditions will be posted online. However, continued use of the Site will be deemed to constitute acceptance of the new Terms and Conditions.